how it works 2


	Click here for more information about the Network Support package


	Click here to view the products supported.

The pchelpcentre.com card gives your employees access to:

Highly experienced support professionals who are experienced in a variety of PC applications.
Quality-oriented service - all of our support representatives are trained in quality management.
Fully documented call escalation process, which ensures continuous effort to your end-users, from problem identification to successful resolution.

AFTER SIGNING UP you will be given a unique pin number to use. You can then download our remote support software online and get help from one of our support specialists immediately. Or wait approximately 14 days and you will receive your personal pchelpcentre.com CD, which contains our remote support software and get help thereafter, whenever you need it! for your security when requesting technical assistance, you will be asked to confirm your personal pin number.

We have an interactive database of all support requests, this means you can access your previous responses anytime, to see if the same problem has occurred before.

Should the helpdesk support specialist establish a hardware associated problem, your details are immediately routed to a qualified mobile Computer Surgeon®, who will have the correct part or parts on the first visit!

pchelpcentre.COM provides complete solutions for the individual PC, workstation support, network management or a TOTAL help desk solution. We support all operating systems and Microsoft applications.

For the corporate customer who wishes to be fully protected with hardware and software support we put you in touch with your local qualified Computer Surgeon® to install the 'ReviveR©' Smart Card technology. This provides a complete solution in the event the network / server or workstation requires attention to hardware or system software, we can remotely assess the situation in minutes and take remedial action immediately.

SECURITY - We realise that the security of your business is crucial and therefore use Personal operating system security, remote software access server authentication and three levels of security login procedure.


			We provide all our support members with a membership CD with the remote support software that can be loaded on any PC, anytime to benefit from our award-winning technical support: From the office Teleworkers at home Any part of the globe Supported Applications pchelpcentre.COM supports a comprehensive array of hardware, operating systems and software applications.
	The Premium package is the Ultimate Support package! pchelpcentre has developed award-winning products and offer in our Premium support package, the patented ReviveR Card' which, can diagnose remotely any PC hardware fault from anywhere in the world! and with our remote support software diagnose and solve 95% of most network or desktop problems, as they are commonly administration issues or changes.

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