terms

These terms and conditions apply to your use of this site and its services owned and operated by PC HELP CENTRE LIMITED, and affiliated companies (collectively "pchelpcentre.com" or "we," "us," or "our").

BY REGISTERING AS A MEMBER AND INDICATING YOUR ACCEPTANCE BELOW, YOU HAVE READ AND AGREED TO THE FOLLOWING TERMS OF SERVICE ("TERMS") AS A CONDITION OF ENROLLMENT. THESE TERMS GOVERN A MEMBER'S ENROLLMENT AND USE OF pchelpcentre.COM’S TECHNICAL SUPPORT, MEMBERSHIP, SERVICES, AND ITS WEBSITE.

General Terms and Conditions:

(a) pchelpcentre.com’s abandon rate will not exceed three (3) percent.

(b) pchelpcentre.com’s on-call hold time will be less than five (5) minutes.

(d) pchelpcentre.com, company is a Level One Help Desk defined as answering “How to” and “How do I” type questions. pchelpcentre.com does not cover programming and developmental work.

(e) pchelpcentre.com will adhere to a less than ten (10) percent “unsolved” rate.

1. Limited Service and Disclosures
TELEPHONE AND ONLINE TECHNICAL SUPPORT SERVICES ARE AVAILABLE TO ONLY ONE REGISTERED USER FOR ONE REGISTERED COMPUTER SYSTEM. THE SERVICES ARE AVAILABLE ONLY TO REGISTERED MEMBERS WITH PROPER VERIFICATION OF REGISTRATION INFORMATION AND A COMPLETED CUSTOMER REQUIREMENTS FORM ON FILE. FREE TELEPHONE SUPPORT IS ONLY AVAILABLE TO REGISTERED USERS CALLING FROM WITHIN THE UNITED KINGDOM. TERMS AND CONDITIONS ARE SUBJECT TO CHANGE.
2. Limited Warranty, Liability and Disclaimers
pchelpcentre.com’s online or offline technology support membership services, our website and all information, documents, products, software, downloads, services, advice, and information (the "Materials"), including all links in the website, are provided "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. pchelpcentre.com assumes no responsibility for errors or omissions with its support services, the content of its website or other information or documents which are referenced or linked. References to their services and products are provided "AS IS" without warranty of any kind, either expressed or implied. Our website or any electronic publication derived from there could include technical or other inaccuracies or typographical errors. Changes are periodically added to the materials therein. These changes will be incorporated in new versions of our website.
3. Waiver of Claims
In no event shall pchelpcentre.com be or any third party service provider be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, profits, or hardware damage, whether or not advised of the possibility of damage, and on any theory of liability arising out of or in connection with the use or performance of this information or services provided by pchelpcentre.com, including any information or services in connection with pchelpcentre.com’s live or online technical support, whether obtained with or without charge, or with respect to any offers of computer or electronic insurance from third party providers.
4. Member's Responsibilities and Conditions
Prior to seeking technical support, you have sole responsibility for adequate protection and backup of data and/or equipment used in connection with any technical support services or information provided by pchelpcentre.com and will not make a claim against pchelpcentre.com or its third party service providers for any reason, including, but not limited to, providing inadequate registration information, lost data, re-run time, inaccurate output, work delays or lost profits resulting from the use of the Materials or information provided. You agree to hold pchelpcentre.com harmless from, and you covenant not to sue pchelpcentre.com or its third party service providers for any claims based on using the website or its technical support. In connection with the services offered by pchelpcentre.com, pchelpcentre.com will use its best efforts to resolve basic computer technical problems of registered members. pchelpcentre.com will attempt to resolve the member's technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problem and current policies. Online response time may be delayed due to research and inquiries. pchelpcentre.com's live or online technical support does not assure that every request for technical support will be resolved to the member's satisfaction. Our responses are merely technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or extremely difficult to resolve. pchelpcentre.com has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to find them. If a court of competent jurisdiction finds that liability for damages against pchelpcentre.com, its agents, partners and third party providers, regardless of the warranties, disclaimers, and waivers described herein, such damages shall be limited to no more than the total fee pchelpcentre.com charged to the member. Such damages shall constitute liquidated damages and are a reasonable estimate of damages to compensate the member regardless of any warning of loss of or corruption of data or damage to hardware.
5. Third Party Content Disclaimer and Third Party Links
Materials and referrals provided or referred by third party providers or links to and from third party providers or websites have not been independently authenticated in whole or in part by pchelpcentre.com. Users use these sites at their own risk. The links in our website may let you leave the pchelpcentre.com site. The linked sites are not under the control of pchelpcentre.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. pchelpcentre.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by pchelpcentre.com of the site.
6. Submissions of Member or Viewer Information and Links To Other Websites
The Privacy Policy found in the Website shall apply herein. Unless otherwise explicitly stated in the Privacy Policy, any Materials, Contact Data, Financial Data, Demographic Data defined in the Privacy Policy, or information, whether personal or not, provided by a fully Registered Member will never be sold, exchanged, or released to any third party without your express permission. Except as required by Third Party Providers or any referring website or affiliate for any membership services such as the offer of computer system insurance, or a special promotional offers of membership services or products by or through referring sites, no personal information about your identity will be used or released. However, general information about your profile may be collected to enhance our products and services to Members and viewers as expressed in the Privacy Policy. Our Website contains many links to and from other sites. pchelpcentre.com is not responsible for the privacy practices or the content of such Websites. pchelpcentre.com does not share any individual personal or financial information you provide pchelpcentre.com with the sites to and from which pchelpcentre.com links, although pchelpcentre.com may share aggregate data with such sites (such as how many people use our site). This includes other third party sites on the Internet for which a third party service provider may be providing such services. The viewer or member must check with those sites to determine their respective privacy policy.
7. Payment, Cancellation, Renewal, and Non-transferability
Members will be billed monthly in advance. The remaining payments will be billed on the last day of the month, for the up coming month.

A membership will be automatically renewed for another monthly membership term at the original enrollment rate and Plan unless the Member notifies PC HELP CENTRE LIMITED within 30 days of the renewal date for non-renewal. The Member must contact the Sales and Customer Service Centre at (44) 1582 672606 or e-mail your request for cancellation to CustomerService for cancellation. Members must present the correct membership number, credit card, and registration information for verification and authorization to cancel. A Member is not entitled to a refund for any reason after the expiration of the first 30 days, or at anytime after the annual automatic renewal date. Your right as a registered Member to use the pchelpcentre.com's technical support services, the website the services and products of pchelpcentre.com is non-transferable. Any password or right given to registered member to use the services and products, or to obtain information or through the site documents is not transferable.
8. Force Majeure and Accessibility
pchelpcentre.com and/or its third party service providers are not liable for any failure or delay in performance of its services due to any cause beyond its control, including and without limitation, equipment malfunctions or periodic maintenance, computer viruses, or hackers. If pchelpcentre.com and/or its third party service provider's ability to render technical support services is impaired by you or circumstances beyond our or any third party provider's control, pchelpcentre.com and/or its third party provider may choose not to continue the service without any recourse against pchelpcentre.com.
9. General
In addition to the Terms, you agree to the pchelpcentre.com's Terms of Use, Disclaimer and Legal Notices, and the Privacy Policy found on the Website. pchelpcentre.com and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their Website at any time without notice. United Kingdom law will govern any action related to these Terms. This agreement shall be construed as if it was executed or performed in the United Kingdom. Any cause of action by a Member, user, or viewer of this Website or the products and services of pchelpcentre.com must be instituted within one (1) year after the cause of action arose or forever be waived and barred. Should any part of this agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. Our failure to enforce any provision of this agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. This Website is broadcast or distributed internationally and may contain references to pchelpcentre.com products, services, and programs that have not been announced in your country. These references do not imply that pchelpcentre.com intends to announce such products, services, or programs in your country.

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