PC Help Centre Limited, High Street South, Dunstable, Bedfordshire LU6 3HR - T:01582 672606 - E:info@pchelpcentre.com  W:www.pchelpcentre.com - Company registered in England & Wales #05442751 - VAT# 932 8060 31

Registered for Data Protection with the ICO registered number ZA277473

Terms & Conditions Apply. Minimum spend of £500

FREQUENTLY ASKED QUESTIONS

I have a product in warranty that has developed a fault. What can I do?

 

  • We will always help you out if your product develops a fault while under warranty.

  • For assistance, you can contact us in one of the following ways:

 

  1. In store: Simply take your faulty product along with proof of purchase to the Dunstable store.

  2. A Computer Surgeon® in store will check your product and, depending on the manufacturer’s warranty policy, will either book your product in for repair or provide you with a replacement.

  3. Over the phone: A Computer Surgeon® will arrange either a repair or exchange subject to it being checked in store at your earliest convenience.

  4. Online: If you purchased your product online, you can request a repair or exchange subject to it being checked in store.

 

A product has developed a fault and is out of warranty. What can I do?

 

  • If a product develops a fault out of warranty, a Computer Surgeon® is here to help and can assist in the following way:

 

  1. In store: Visit us in store to speak to a Computer Surgeon® who can advise you on the most suitable service to get your product working again.

  2. By phone: You can also call a Computer Surgeon® at the Dunstable store on 01582 672 606. We will advise you on the best repair solution and can even arrange services for you over the phone.

 

Can I return an unwanted product?

 

We understand that sometimes you may change your mind about a purchase. You can return unwanted items to store, by phone, or online if purchased from our website.

  1. In store: Unwanted products must be returned within 21 days of purchase in their original, unopened packaging.

  2. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

  3. We cannot return unwanted items after 21 days of purchase, nor can we return items that have been opened or have been used.

  4. In accordance with distance selling regulations, opened, unwanted products bought online can be returned to store within 7 days of purchase. However, they must include all original packaging, be in as new condition and not modified or excessively used in anyway.

  5. Online: Please call us on: 01582 672 606 within 21 days of delivery to arrange a refund or exchange. To speed up the process, please have as much information available before calling.

 

Please note, unwanted products purchased online must be returned unopened, in their original packaging within 21 days.  In accordance with distance selling regulations, you can open the product but it must be returned within 7 workings days, in as new condition and with all original packaging and accessories.

 

For more information about returning products, visit out Returns & Cancellations page.

 

How will my product be delivered?

 

Large items and installations:

  • Large products such as servers and heavy network goods are delivered by courier.

 

Smaller items:

  • Smaller items will be delivered by courier or the Royal Mail. The courier delivering your items will be detailed in your order confirmation along with directions on how to track your parcel.

 

How do I change the delivery date of my item?

 

If you would like to change the delivery or installation date of a product, please call on: 01582 672 606.

  • Products delivered via courier cannot be rearranged, although if you miss your delivery, most couriers leave information detailing their missed delivery process.

 

  • For more information regarding rearranging deliveries, please call us on: 01582 672 606.

 

Can I purchase parts?

 

  • If you require parts for a product, you can order them from our store.

  • Or call: 01582 672 606

 

Can you collect my old product?

 

  • We will happily remove and recycle your old product(s), subject to a possible recycling charge.

 

Do you offer home or business installation?

 

  • We offer a range of installation services to suit your needs.

  • Call into our store to discuss your installation requirements with our sales or a Computer Surgeon® or call us on: 01582 672 606.

  • If buying online, select an installation option from the drop-down menu if available.

  • If the service you require is not available for purchase online, please visit us in store or call us on: 01582 672 606 and we can find the right service for you.

 

What makes and models of computers do you work on?

  • PC Help Centre can and does work on any server, desktop or laptop and all operating systems including Apple Mac's.  

 

What if I live in a different part of the country, do I have to bring it in for repair or can I send it to you?

  • You can bring it in to our store in Dunstable, Bedfordshire and the opening hours are 9:00am to 18:00pm Monday to Friday and 09:00am to 17:00pm Saturday.  Or you can send it by parcel force or any other courier and when we receive it, we will call you to inform you to say it has been received in our workshop.

 

Do you give me the costings before you fix my computer?

  • We always do an extensive assessment and analysis which costs £47.50 on booking-in at the store and also when couriered to us. If you then go ahead with the repair; the assessment fee goes toward the repair bill.  If you decide not to go ahead with the repair, then the assessment fee is non-refundable. We will not start any repair without your prior confirmation. It is important to ensure we can reach you on the telephone or email address supplied, so to avoid any unnecessary delays. 

 

Can you repair software faults if all the hardware is ok?

  • Our Computer Surgeons® do have programming experience and are Microsoft certified and therefor able to work on all operating systems including Windows, Linux, and Apple operating systems.  We usually are able to repair most software problems, without affecting your data or re-installing your operating system. 

 

What if I do not want the hardware anymore?

  • If you do not want your old server, desktop, laptop or any other device, then we can safely dispose of it in accordance with WEEE regulations free of charge in most cases.  We can recover any personal data that you require, and we can also produce an insurance report outlining the faults if you wish to claim on, for example, a new for old home insurance policy. There are many options available, and usually we will be able to find a solution suitable for you. 

 

My computer has personal and private data on it, will that be lost?

  • We will, wherever possible copy your data onto one of our servers for later retrieval and talk you through the process.  If it is a hardware problem ie. the hard disk drive has failed, then we might have to resort to Data Recovery Procedures.  If that is the case, we will inform you and ask your permission for us to go ahead, as it can be a very expensive process. 

 

Will you sign an Non Disclosure Agreement (NDA)?

PC Help Centre Limited will always sign an NDA, as we deal with many professions and companies who have very sensitive information.. 

 

What payment methods do you accept?

PC Help Centre Limited accepts all major UK credit and debits cards (including Visa, Mastercard, Switch, Solo, and Maestro). We also accept PayPal as a secure means of online payment.