PC Help Centre Limited, High Street South, Dunstable, Bedfordshire LU6 3HR - T:01582 672606 - E:info@pchelpcentre.com  W:www.pchelpcentre.com - Company registered in England & Wales #05442751 - VAT# 932 8060 31

Registered for Data Protection with the ICO registered number ZA277473

Terms & Conditions Apply. Minimum spend of £500

Fully Managed IT Services
PAYG IT Support Package

NEED IT BUSINESS & NETWORK SUPPORT?

 

 

 

 

 

 

 

 

 

 

Call our Computer Surgeon® team on: 01582 690692 or email: info@pchelpcentre.com

 

Nearly 96% of Support Desk issues are resolved remotely,  but in the unlikely event we cannot fix remotely, we have a team of engineers on hand, to visit customers sites as and when necessary to ensure high levels of service.  Most businesses have different expectations and requirements.  PC Help Centre's IT support packages are designed to make the selection of your IT support needs that much easier by using our:

  • Pay-as-you-go (PAYG) package

  • Emergency Call-Out Support package

  • Fully Managed IT Services solution - Bespoke pricing - monthly payment plan

  • A qualified technician per day

 

We are also qualified to provide data centre management services or we can supply a technician that will fill-in for a few hours or days, when you have a technician ill or on holiday, so if you have a specific secure offsite server farm or remote backup location, we can also take on the management and administration of that facility.

For clients that prefer to outsource their IT support or need emergency call-out assistance (Pay-as-you-go) when issues arise; we have designed an hourly and half-day rate cost. This provides the same level of customer support on an 8-hour, best endeavour Service Level Agreement (SLA). This gives you the client, access to the same high-level of service, at a manageable cost.

 

  • Remote Support

  • On-site Support 

Network Solutions

NETWORK PROBLEMS RESOLVED

 

  • Our monitoring software where possible will predict and prevent most network issues. If a network problem should arise, our engineers will pinpoint the cause of the problem and begin the fix remotely or when onsite.

 

  • Improve business performance with a flexible, fully supported network infrastructure

 

  • Our Network troubleshooting can help with every aspect of connecting, securing and managing your network technology.  We will start with a network review and make sure we understand your objectives and identify issues and apply intelligent best-fit solutions to underpin, fix, integrate, upgrade or refresh your network.

 

  • Communications Projects come in many shapes and sizes and have the skilled engineering teams to ensure success. Whether you're introducing unified communications, installing a wireless network, moving to IP telephony, updating one part of your network infrastructure, we can help from design to installation and support.

With a fully managed IT support service; you gain expert IT advice and support, without having to pay for an in-house full-time employee; you have peace of mind that your networks are proactively monitored and any issues are dealt with under defined service level agreements (SLA), with known fixed costs. We have many local businesses we support with fully managed services: Hendry Construction, FAS, Dale Contracts and many more...

 

  • Guaranteed Response Service Level Agreement

  • Pro-active monitoring & management of IT systems

  • Unlimited use of our Service Desk, Mon-Fri, 9:00am - 17:30pm

  • Cost-effective & scalable outsourced IT department solution

  • 24hour support where required

  • Emergency call-out response on application

Network Connectivity
  • Data and voice connectivity we can provide the connectivity for your data and voice communications. There's a wide choice of connectivity options for data and voice, and we'll work with you to determine the right solution for the size of your site, and the mission-critical application you need to prioritise.

 

  • Installs, Moves, Changes and Pre-builds PC Help Centre can provide with relocations, new services, reconfigurations and removals.  To help the implementation we will configure and build solutions at our facilities before rolling out to your site.

     

  • Fully Managed and Monitored WAN/LAN and during the managed process, we will assess your current bandwidth usage and develop a strategy to improve performance and prioritise critical applications.  Our proactive Remote Monitoring services will analyse your systems 24hrs a day 7 days a week.  We can also provide reporting and management information from our monitoring service to inform you about the health of your networks.